Description

Client Analyst - Employee Health & Benefits - Sioux Falls, SD (MMA Upper Midwest)

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Analyst at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Analyst on the Employee Health & Benefits team, you'll work closely with employee benefits team and clients to provide assistance in the sale, placement and service of employee benefits. You'll also be relied on to provide prompt, knowledgeable, friendly service to customers to ensure service expectations are met. Give a high level of support in maintaining and servicing employee benefit accounts and working closely with team members to form effective relationships through proactive client services.

• Develop effective business relationships with assigned clients through day-to-day services assistance. Act as the liaison between client and vendors/carriers to resolve issues.
• Work collaboratively with the team to deliver exceptional service to the customer.
• Communicate thoroughly with clients and vendors to ensure a common understanding of each issue, where an issue stands at any given time, and ultimately how each issue is resolved.
• Market new and renewal business. Maintain rapport with clients and carrier representatives. Be familiar and knowledgeable with multiple carrier guidelines, products and plan options.
• Assist with marketing data gathering including assembly of census, claims, and policy specific information for benefit plans.
• Prepare renewal binders, proposals, and spreadsheets, ensuring accuracy and compliance.
• Have a general understanding of compliance and regulatory issues impacting employee benefit programs for example ERISA, HIPAA, ACA, COBRA.
• Analyze, prioritize and interpret information drawing accurate conclusions with resources provided.
• Responsible for updating Agency Management Systems.
• Stay informed regarding technical knowledge, market trends, company information and other operating techniques and pass along information as necessary.
• Monitor and review client plan contracts, documents, SPD's, SMM's and annual enrollment communication to ensure compliance with Federal and State law.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Insurance industry or HR and benefit experience is required.
• Ability to effectively communicate both verbally and in writing.
• Able to maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, co-workers and management.
• Computer proficiency with Outlook, Excel Spreadsheets, Word Documents, and ability to learn Agency Management Systems.
• Able to work in a fast paced, high-energy team while maintaining a positive attitude.
• Establishes priorities and organizes time efficiently to ensure that tasks are completed to meet or exceed deadlines.
• Life, Health, and Annuity License required within three months of hire.

These additional qualifications are a plus, but not required to apply:

• Licensed in Life, Health and Annuity.
• Bachelors degree in Business Administration, Finance, Human Resources, or similar field.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAEHB

#LI-Hybrid